Frequently asked questions (FAQ)
General policies
Am I signing up for a subscription?
No. All the courses here are fully available for 12 months after your purchase. This includes any new content being developed for that specific course. If you wish to do so, you can re-enroll at a reduced cost.
Special conditions apply for certification courses that are accredited by a third party, such as PeopleCert. You can access the official courseware as it was when you purchased it, but any new versions will not be availble. Exam vouchers can be extended for 6 months, this must be done before the expiration date.
Special conditions apply for certification courses that are accredited by a third party, such as PeopleCert. You can access the official courseware as it was when you purchased it, but any new versions will not be availble. Exam vouchers can be extended for 6 months, this must be done before the expiration date.
Can I get my money back after buying the course?
We will refund your purchase within 24 hours, on the condition that you have not opened more than one course section. Read more in the Terms & Conditions.
How long will I have access to the content?
All our courses are available for 12 months from the date of your purchase. Always check the validity of any third-party exam vouchers you may have received for certification courses, different conditions may apply for each.
Do prices include VAT/taxes?
Yes. All the listed prices for courses in the Academy include 25% VAT/sales taxes.
Why do you need my home address when I am buying a digital product?
You home address is required for two reasons:
Calculating the correct VAT and issuing a valid invoice
To comply with tax and bookkeeping regulations, we need to issue an invoice to you, this requires a physical address. To calculate the correct VAT rate for the final price, we need to know, which country you are purchasing the course from.
Getting a valid exam voucher
Special conditions apply for certification courses that are accredited by a third party, such as PeopleCert. You must select the country from where you will take the web-proctored exam. This will enable us to issue you an exam voucher of correct validity. If your country of purchase differs from where you will be taking the exam, please email info@corprevac.com to confirm that we can support this before the purchase.
Calculating the correct VAT and issuing a valid invoice
To comply with tax and bookkeeping regulations, we need to issue an invoice to you, this requires a physical address. To calculate the correct VAT rate for the final price, we need to know, which country you are purchasing the course from.
Getting a valid exam voucher
Special conditions apply for certification courses that are accredited by a third party, such as PeopleCert. You must select the country from where you will take the web-proctored exam. This will enable us to issue you an exam voucher of correct validity. If your country of purchase differs from where you will be taking the exam, please email info@corprevac.com to confirm that we can support this before the purchase.
Particularly for PeopleCert certification courses
Are the certifications recognized in the industry?
Definitely. Our accreditation partners are all globally recognized certification institutions.
What are the system requirements for the PeopleCert online proctored exams?
The examination and proctoring software ExamShield, freely available from PeopleCert, is required for the exam.
- ExamShield is applicable with Windows® 11, Windows® 10 (Windows 10S and Windows 11S is not supported) or MacOS High Sierra (10.13) onwards
- Dual-core 2.4GHz CPU or faster with 4GB of RAM
- We advise you to save all your work and exit any open programs such as AnyDesk, Skype, MS Teams etc. that could disrupt your exam process
- Administrative restrictions on many work machines will affect or can even hinder ExamShield installation and are likely to affect the performance of your computer before or during your exam. We recommend not using a work machine unless your IT department is able to help you set it up well before the exam
- Network security policies at work might hinder the function of ExamShield – we recommend that you use a personal private network – and test your network with ExamShield well before the exam
- If your Windows PC is not running on the latest version of Windows (Windows 11 or later) you may need to install Webview 2.
- You can read more in the PeopleCert guide
Can I get my money back if I fail a certification exam?
In short, no. However, you have access to all the required material, and
it is approved by PeopleCert to be appropriate and adequate for
preparing you for the exam.
To get a high confidence level nefore the exam, read all the main content (except any additional bonus material), take and retake the section self-assessments and the simulated exam.
You can use the BranchTrack flashcards in the Bonus Content section to prepare for the exam, they are all based on the official content, but can't be viewed as actual exam questions.
If you feel insecure about taking an exam, join the included Q&A live zoom sessions - they are included in your purchase - or you can purchase a personal premium coaching session from the academy.
You can also use the Take 2 service from PeopleCert. Once you have claimed your exam voucher, there will be an option on the PeopleCert candidate site to purchase an extra attempt at a reduced cost until 15 minutes before your exam. Read more about the Take 2service here.
To get a high confidence level nefore the exam, read all the main content (except any additional bonus material), take and retake the section self-assessments and the simulated exam.
You can use the BranchTrack flashcards in the Bonus Content section to prepare for the exam, they are all based on the official content, but can't be viewed as actual exam questions.
If you feel insecure about taking an exam, join the included Q&A live zoom sessions - they are included in your purchase - or you can purchase a personal premium coaching session from the academy.
You can also use the Take 2 service from PeopleCert. Once you have claimed your exam voucher, there will be an option on the PeopleCert candidate site to purchase an extra attempt at a reduced cost until 15 minutes before your exam. Read more about the Take 2service here.
Can I use my phone or tablet for the course and exam?
You can access our all training matierial on a personal computer, smartphone or tablet. Since most of the content inour academy is video based, you will need a stable and free network width reasonable bandwith for video streaming. We use high compression on our videos highly in order to give you the best possible experience.
We use the excellent LearnWorlds Learning Management System (LMS) to build and run our academy. LearnWorlds is optimized for vieweing content on tablets and smartphones via a web browser, but we always recommend using a modern device, since some elements, such as interactive simulations, might require a lot of processor power.
Important: You can't use a tablet or smartphone for the final exam when taking a PeopleCert accredited course, such as PCSM 1 (PeopleCert Scrum Master) or other courses in that same series.
PeopleCert exams involve live online proctoring that simply won't work on a tablet or smarphone. You need to use a laptop or personal computer, and the guidelines from PeopleCert emphaticcaly recommends that you do not use you work computer or network for the final exam, it simply might not work due to restrictions on your device or network
We use the excellent LearnWorlds Learning Management System (LMS) to build and run our academy. LearnWorlds is optimized for vieweing content on tablets and smartphones via a web browser, but we always recommend using a modern device, since some elements, such as interactive simulations, might require a lot of processor power.
Important: You can't use a tablet or smartphone for the final exam when taking a PeopleCert accredited course, such as PCSM 1 (PeopleCert Scrum Master) or other courses in that same series.
PeopleCert exams involve live online proctoring that simply won't work on a tablet or smarphone. You need to use a laptop or personal computer, and the guidelines from PeopleCert emphaticcaly recommends that you do not use you work computer or network for the final exam, it simply might not work due to restrictions on your device or network
Can I extend the validity date of an exam voucher?
Yes, you can extend your PeopleCert exam voucher for 6-months if you do it before the expiration date.
Why do I have to supply my home address?
You must select the country from where you will take the web-proctored exam. This will enable us to issue you an exam voucher of correct validity. If your country of purchase differs from where you will be taking the exam, please email info@corprevac.com to confirm that we can support this before the purchase.
Partners
Copyright New Media Crew © 2023
Created with
